At Vertavera LLC, we want every customer to have a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund service within 30 days of receipt. By placing an order on this website, you agree to the following refund and return terms.
Return Period
Customers may request a return within 30 calendar days of the delivery date. Return requests made after this 30-day period cannot be accepted.
Return Conditions
To qualify for a return, the item must meet the following conditions:
The item has not been used, washed, or damaged by the customer;
The item remains in its original condition with complete packaging;
All accessories, tags, and free gifts (if applicable) are included;
A valid order number or proof of purchase is provided.
The following items are generally ineligible for return:
Personalized or custom-made items;
Special clearance items;
Items unsuitable for return due to hygiene reasons (e.g., opened pet care products);
Items damaged due to customer misuse or mishandling.
Refund Process
Customers must first contact customer service to submit a return request. Once approved, we will provide return instructions. After receiving and inspecting the returned item, if it meets the return criteria, we will issue a refund to the original payment account within a reasonable timeframe.
Refunds cover only the amount paid for the item itself. Unless the return is due to product quality issues, incorrect shipment, or shipping damage, original shipping costs and return shipping fees are generally non-refundable.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or does not match your order, please contact us as soon as possible with your order number and relevant photos. Upon verification, we will arrange for a replacement, exchange, or full refund depending on the situation.
Return Address
All returns must be sent to the following address after authorization:
24668 CONSTELLATION WAY
MORENO VALLEY, CA 92551
Please do not return items without prior authorization, as this may result in processing delays or the inability to complete the refund.
Liability
Customers are responsible for properly packaging returned items; we recommend using a trackable shipping service. Vertavera LLC is not liable for any loss or damage occurring during the return shipment process.
Contact Us
To request a return or refund, or for any related inquiries, please contact us via the customer service email address listed on our website. Our customer service team will assist you with the process as soon as possible.
Vertavera LLC reserves the right to update this Refund and Return Policy in accordance with applicable laws and business needs.
